Dear Freedom Breeder,
I recently bought a 30-slot CB70 Freedom Breeder rack and I wanted to take this opportunity to share my experience with you. Coming from the hospitality industry, I have high expectations when it comes to customer service and you surpassed my expectations. Let me explain why you made this a very memorable experience for me.
I had been shopping for this style rack about a week before contacting you. In fact, I was in the process of finalizing the deal with another company. At first, they were responsive to my inquiries. As more questions and concerns arose, all the communication from them stopped, rather abruptly. I still haven’t heard from them to this day. I decided to continue shopping and remembered that your company used to be located right down the street from my home. I figured I could save on shipping since the other company was quoting me $400 to ship.
After I found you online, I noticed your business had relocated to Turlock, which is about 1-hour away, but still within driving distance. I appreciated your quick response to my emails. I was floored when you offered to drop-off the rack to me personally! That was extremely helpful because I wasn’t equipped to transport the rack myself. It saved me the hassle of renting a trailer big enough to fit all the pieces of the rack, including the multiple levels and tubs. On top of that, you were flexible about adding a few upgrade options I was interested in, which made the decision a no-brainer. I was so pleased with this deal that I decided to purchase the rack right on the spot.
I was also pleasantly surprise when you actually delivered the rack the very next day. Not only that, but you helped me get everything inside the house, carry it upstairs, and assemble the rack saving me tons of time. I was very impressed with the rack after it was set up. The product itself also exceeded my expectations. The next day, when I had a few more questions about my new rack, you were prompt to reply and get me back on track.
Overall, I rate this experience A++! It was so refreshing to do business with a company that will go above and beyond without any hesitation that I felt compelled to share my testimonial with you. I have no reservations about recommending your business and products to others. I would be happy to serve as a reference should you have any potential customers “on the fence” about doing business with you. These racks aren’t cheap, which is why I was diligent about my research. But after receiving your top of the line service, I’m glad I went with Freedom Breeder. I look forward to doing business with you again.
Sincerely,
Charlton Kangas
