Report an Order Issue

Dear Customer,

We are sorry to hear that you had an issue with your recent order – and we do apologize for any inconvenience! To prevent any delays, please click the corresponding link (rack or non-rack orders) below before submitting a report as these pages outline all necessary information and photos required for any replacements/missing items to be approved. After reviewing these pages, please fill out the form below and we will respond to your submission (via email) as quickly as possible!

– Freedom Breeder

RACK ORDERS: Please review our “Rack Terms and Conditions” page before submitting a report.

NON-RACK ORDERS: Please review our “Refund/Return & Order Issues Policy” page before submitting a report.

Order Issue Submission Form

  • (This should be the name that the order was purchased under – This can be found on your invoice.)
  • (Please verify that your email is correct or you will not receive a reply.)
  • (Listed on invoice included with your order.)
  • (Please briefly describe the issue with your order and be sure to list the quantity and model of the affected product(s)).
  • This field is for validation purposes and should be left unchanged.