Report an Order Issue

Dear Customer,

We are sorry to hear that you had an issue with your recent order – and we do apologize for any inconvenience! Please fill out the form below and we will respond to your submission (via email) as quickly as possible!

– Freedom Breeder

RACK ORDERS: Please review our “Rack Terms and Conditions” page before submitting a report.

NON-RACK ORDERS: Please review our “Refund/Return Policy & Order issues” page before submitting a report.

Order Issue Submission Form

  • (This should be the name that the order was purchased under – This can be found on your invoice.)
  • (Please verify that your email is correct or you will not receive a reply.)
  • (Can be found on the invoice included with your order.)
  • (Please briefly describe the issue with your order and be sure to list the quantity and model of the affected product(s))
  • (Upload any necessary photos – As a reminder: All “damaged items” require shipping box photos as well as photos of any damages – as detailed on our “Rack Terms and Conditions” and “Refund/Return Policy & Order issues” pages.)
    Drop files here or
    Accepted file types: jpg, png, pdf, Max. file size: 50 MB.
    • This field is for validation purposes and should be left unchanged.