Report an Order Issue

Dear Customer,

We are sorry to hear that you had an issue with your recent order – and we do apologize for any inconvenience! To prevent any delays, please click the corresponding link (rack or non-rack orders) below before submitting a report as these pages outline all necessary information and photos required for any replacements/missing items to be approved. After reviewing these pages, please fill out the form below and we will respond to your submission (via email) as quickly as possible!

– Freedom Breeder

RACK ORDERS: Please review our “Rack Terms and Conditions” page before submitting a report.

NON-RACK ORDERS: Please review our “Refund/Return & Order Issues Policy” page before submitting a report.

Order Issue Submission Form

Name*
(This should be the name that the order was purchased under – This can be found on your invoice.)
First Last
Email*
(Please verify that your email is correct or you will not receive a reply.)
Invoice Number*
(Listed on invoice included with your order.)
Issue Report*
(Please briefly describe the issue with your order and be sure to list the quantity and model of the affected product(s)).
Order Issues Agreement*
I agree to provide any required photos upon request.
Due to some customers having issues submitting photos or photos being corrupted after submission, any required photos will be requested (via email reply) after submitting an order issue report – and are required for any replacements to be approved (including, but not limited to: photos of shipping boxes, damages, incorrect item received, missing/all items received) as per our Terms and Conditions and Order Issues policies. Please do not send photos in a separate email as they will be requested in our email reply to this order issue report. (See links above to review these policies.)
Comments
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