PLEASE READ

• If one or more of items on your cart is BACKORDERED please be aware this can delay shipment for the ENTIRE order. PLEASE order any backordered items separately  from other “in-stock” items if you wish to avoid any delays in shipment.

• Please be advised (RACK ORDERS): 30% cancellation fee for cancelled/refunded orders once manufacturing has started.

• Please be advised (RACK ORDERS): 30% Deposit (if not paying in full) is NON-REFUNDABLE.

• By making a purchase on our site or over-the-phone, you are agreeing to our Terms & Conditions. See “Rack Terms and Conditions” page for details.

Refund & Return Policy

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IMPORTANT NOTICE – Shipping for our rodent and reptile tubs (jumbo-size tubs excluded) are now fully integrated so shipping total will display and be charged at checkout. Any other items (racks, parts, etc.) are still being calculated and billed separately via email invoice after your order has been processed. Please contact us if you have any questions regarding shipping costs or would like to get an estimate before placing your order. We hope to have most if not all of our items to have integrated shipping soon! We appreciate your support and patience while we are making these improvements.