FAQs

Most Common Customer Questions

1.) What is the difference between “Classic” and “ProLine” racks?

2.) What is the difference between “insulated” and “non-insulated” heat panels?

3.) Which (Reptile or Rodent) rack or tubs should I use?

4.) Can I order just one or a few rack levels?

5.) What is ventilation? (inserts and percentages)

6.) Do you offer payment plans for rack orders?

7.) What ventilation percentage should I order?

8.) What rack models can be stacked together?

9.) Which thermostat should I purchase?

10.) How long are lead times?

[…Scroll down to see our answers.]

[Do you have a question that is not listed?]

1.) What is the difference between “Classic” and “ProLine” racks?

All Freedom Breeder racks (Classic and ProLine) are manufactured with fully welded frames to provide support and stability for the racks (will not wobble or lean.) However, levels can still be easily removed or unstacked to make reconfiguring, moving, or fitting through smaller door frames possible.

+ Classic racks ship fully assembled with metal (welded) tub channels and have crimped metal leg connectors (welded) on the bottom of each leg for easy (and secure) stacking. Classic racks also have the available “upgrade” option to have metal ventilation clips with the embossed “FB” logo on the front.

+ ProLine racks on the other hand, are less expensive (purchase price and shipping costs) due to utilizing some plastic parts and because all ProLine racks ship unassembled. So, they will require some assembly once received. ProLine racks utilize plastic tubs channels and plastic level connectors. A rivet gun will be required to attach the tub channels to each rack level and a rubber mallet to attach the level connectors. Our new ProLine plastic channels allow the tubs to slide much more smoothly in and out of the rack (without snagging or scrapping the tubs) in comparison to the metal welded channels. Ventilation inserts are also much easier to remove for cleaning due to the design of the plastic channels. Rack levels can still be removed/unstacked with the ProLine series, but may require a rubber mallet to remove levels as the plastic level connectors provide a very secure connection between levels. This along with having fully welded frames will prevent the racks from wobbling or leaning over time like other (plastic and metal) hybrid-style racks. ProLine racks do not have the “upgrade” option for metal ventilation clips, but because of how ProLine levels are manufactured, some standard and large frame ProLine racks can be converted to accept different tub sizes in the event your rack needs change. (i.e. converting a 1040-40 level into a 1030-70 level; (4) FB40 tubs to (3) FB70 tubs – additional parts required and are sold separately.)

+ Lastly, if for any reason a plastic part were to be broken or damaged down the line (or if purchasing a “second-hand” used rack) all ProLine plastic parts can be easily replaced and are available on our website to order separately! If a Classic rack were to be damaged (as everything is manufactured with heavy machinery or welding) you would need to seek out someone with welding/machining tools/experience, or would have to order a whole new level/rack.


2.) What is the difference between “insulated” and “non-insulated” heat panels?

+Non-insulated: no insulation is installed on the heat panels so the heat tape is exposed on bottom of each panel. This will allow heat to escape from the bottom of each panel, causing the temps to be less consistent across the panel and the thermostat will turn on/off more often.

+Insulated: heat panel has a 1/4″ layer of insulation adhered to the bottom of each panel. This makes temps to be more consistent across the whole panel and will be more energy efficient. This can also save money on your energy bill throughout the year as the thermostat does not have to turn the panels on/off as frequently.


3.) Which (Reptile or Rodent) rack or tubs should I use?

We have recently added a tub and rack size guide (For Reptile and Rodent: Classic and ProLine) based on what we, our customers, and the industry has been using for the last 30 years that we have been in business! Check out our “normal/recommended use” for each rack and tub model, including links to each corresponding rack and tub provide on the size guides.

To see our Rack and Tub Size Guide – CLICK HERE


4.) Can I order just one or a few rack levels?

Yes, as of 2022 we have added “per level” ordering pages for MOST of our rack models on our website which allows customers to order as little as one level for any of our rack models. These “per level” ordering pages can be found by navigating to whichever rack type you are wanting on the top navigation bar (i.e. Rodent Racks: Classic or ProLine | Reptile Racks: Classic or ProLine). Rodent 44-4 and all Venomous models do not currently have “per level” ordering pages. We hope to have these available on the site soon, but these can still be ordered per level. Please send us an email to get an estimate or invoice for “per level” ordering for these models.


5.) What is Ventilation? (inserts and percentages)

Ventilation inserts are a rectangular sheet of plastic that is inserted into a Freedom Breeder rack above each tub. These inserts acts as a kind of a “lid” for each tub to prevent the reptile from escaping. These inserts have varied amounts of perforated holes on them (a.k.a. ventilation percentage – an option on all reptile racks) to allow fresh air to circulate in/out of the tubs. The inserts can be easily removed for cleaning by removing the ventilation clips from the front of the rack and pulling the front of the ventilation insert straight out. The percentage of ventilation is very important as it helps to prevent mold growth on the substrate (along with good substrate maintenance.) This also helps to prevent reptiles from developing respiratory infections (a.k.a. RIs – especially for low humidity species). We offer four different options for ventilation on our reptile racks: 0%, 25%, 50%, and 100%.


6.) Do you offer payment plans for rack orders?

Freedom Breeder offers a 30% (non-refundable) deposit option for payment on rack orders. This allows customers to start their order in our manufacturing queue without having to pay the total amount of the order up front – however, this is NOT a payment plan with a “set” payoff period. (Customers can gauge how long they may have to pay off the rack order based on our current lead times. However, lead times are just an estimate.) Your order may be done much earlier (depending on current work load) or slightly later than the posted lead times. Once order is complete, you will be sent an updated invoice with the shipping total added to the invoice. Any remaining balance (including shipping) is due (IN-FULL) within 14 days of order completion – regardless of completion time.

Update: We have recently added PayPal “Pay Later” as a payment option at checkout which allows customers to place their order NOW and pay it off based on PayPal’s “Pay Later” terms and conditions.


7.) What ventilation percentage should I order?

Every room (where the rack will be kept) and recommendation is different when it comes to ventilation percentage. Many factors come into play for selecting a ventilation percentage, including: humidity requirements (specific to each species), local area average humidity, average home/facility humidity, amount of airflow in the room, the substrate being used, etc. However, the percentage amount is the percentage of the ventilation insert that has ventilation holes:

+ 0% = no ventilation holes at all

+ 25% = 1/4 of the insert has ventilation holes

+ 50% = 1/2 of the insert has ventilation holes

+ 100% = the entire insert has ventilation holes

As a “general rule of thumb” typical recommendations are as follows:

+ For high humidity species (60% or above – ball pythons, short-tail pythons, or similar species): 25% (most popular), or 50% (for more humid climates, or rooms with very stagnant airflow), 0% (for very arid climates, or rooms with A LOT of airflow.) [0% is NOT RECOMMENDED in MOST cases – unless there is a lot of airflow provided in the room the rack will be kept (i.e floor or ceiling fans) – as 0% ventilation can make it much easier for some substrates to mold, if enough airflow is not provided.]

+ For low humidity species (50% or below – colubrids): 50-100% is normal for most customers. Local climates/rooms with high average humidity should order: 100% | low average humidity should order: 50%.)


8.) What rack models can be stacked together?

For Reptile Racks (Classic and ProLine): All standard frame size rack models can stack with one another, and all large frame size rack models can stack with one another. Standard frame size rack models can be stacked on top of large frame size rack models with the use of our Standard-to-large frame adapter. (Please note: (ProLine ONLY) 1040-40 and 1030-70 rack models require the use of 1040-to-1030 spacers (available as an add-on option on applicable rack ordering pages.)

For Rodent Racks (Classic and ProLine): All standard frame size rack models can stack with one another, and all large frame size rack models can stack with one another. However, standard and large frame racks are cannot be stacked together.


9.) Which thermostat should I purchase?

For Freedom Breeder racks (technically) a single-zone thermostat can operate an entire rack; even our Reptile 1575-10 which is fifteen levels tall, with fifteen individual heat panels, and contains seventy-five tubs (without any added levels). However, this is not ideal and we recommend a dual-zone thermostat for any rack containing five or more levels. The reason for this is quite simple…heat rises. Because of this, if you use a single-zone thermostat for any rack most users will place the probe somewhere near the middle of the rack, as this is what is recommended when using a single-zone thermostat. Using a single-zone thermostat customers will experience temps on the lower levels may be 3-5 degrees cooler than your set temps, while the middle levels will be the correct set temperature and the upper levels may be 3-5 degrees warmer than the set temps. By using a dual-zone thermostat a rack can be split into two zones (or even four zones with a quad-probe thermostat) that are controlled independently from the other zone. This will result in more consistent temps from top-to-bottom on your rack.


10.) How long are lead times?

Lead times for rack and non-rack orders are posted on the top of our website homepage and are updated weekly. However, because lead times are updated weekly to stay in-line with the current workload, any changes in lead times will effect ALL ORDERS currently in-queue. This means that if an order was placed when the time lead times were 5-7 weeks, but lead times are then updated to 7-8 weeks after being in-queue for four weeks, these updated lead times will apply to this order.



Design by: T. Logan | 2023