By making a purchase (PHONE, WEB, EMAIL, ECT) with Freedom Breeder you are agreeing to the following terms and conditions:
| RECEIVING |
If a shipment is damaged during transit, you MUST notify the representative of the shipping company before signing, or refuse it at the time of delivery. Photographs must be taken and sent to Freedom Breeder of any damages immediately upon receiving the shipment, and all packaging must be retained as evidence until the necessary claims have been processed and resolved with the shipping company. Refund or replacement of any rack system damaged during the transport will be at the discretion of Freedom Breeder. If any product is damaged in transit and is neither refused nor inspected (and processed) by a representative of the freight service, the customer forfeits their right to any claim for a refund or a replacement.
Any charges incurred for “additional” freight services must be paid by the customer. These charges may include, but are not limited to: fuel surcharges, lift-gate operations, storage fees or any other ancillary services offered by the freight service that were not requested at the time the shipment was booked.
| ORDER CHANGES |
Any order changes must be made BEFORE ORDER HAS BEEN COMPLETED. (wrapped and palletized) Once order is complete changes can NO LONGER BE MADE and will need to be ordered separately. Any changes/additions made to rack orders AFTER parts manufacturing has begun (including, but not limited to: adding additional racks, levels, changing rack models, etc.) WILL require pushing back your order completion date and will require a $100.00 (per rack/per order adjustment fee) to process these changes. Size of order and complexity of changes will have varying delays on an order-by-order basis, so please be sure you have confirmed your order configuration. This is done to keep our lead times down and fair for everyone who has been patiently waiting for their orders. Allowing customers to add entire levels/racks to an order would push back EVERYONE else’s orders. If you have multiple orders and would like them to be shipped at the same time to save on shipping costs, combining said order to be completed at the same time WILL require start-to-completion to be based on the most recent order.
| CANCELATIONS |
If you need to cancel your order it must be done prior to shipping. If the order is not canceled within 25% of current lead times – starting when first order payment was received (i.e. If current lead times are 12 weeks – cancelation cut-off without penalty would be 3 weeks, if current lead times are 18 weeks – cancelation cut-off without penalty would be 4.5 weeks), there will be a 30% restocking fee. There is a 30% restocking fee for all completed orders returned or canceled after the aforementioned time. If order is placed for a rack(s) with 30% (non-refundable) deposit and you wish to cancel your order, the 30% deposit would be NON-REFUNDABLE.
Once your order has been shipped, the total price of the order is non-refundable unless: 1.) Your order arrives damaged and/or 2.) The customer receives a shipment that does not contain the correct items that were ordered. If your order does arrive with any damages please contact us IMMEDIATELY. Do not make any alterations to your parts, racks, accessories, etc. without first reporting these items and including any photos of the damaged/incorrect/defective products. If any alterations are made PRIOR to contacting Freedom Breeder and sending any requested information/images replacements will not be approved and the customer will be held responsible for any replacements. (including shipping costs) All sales are final on custom orders, no returns or cancellations will be allowed on custom orders. (Please note this is in reference to custom-made parts, rack specs, etc. This does not apply to our custom/mixed-level rack ordering.) All deposits are Non-Refundable. (unless the order is damaged in transit or the order is cancelled within our grace period for cancellation – detailed above). See paragraph above about damages incurred by the shipping company).
| FINAL INVOICING |
Once your order is complete and shipping total has been sent (via email invoice) or, if you have a pending balance on your order, full payment MUST be made within 14 days of order completion. (via the email or phone number provided) If remaining balance is NOT paid in-full within 14 days, your order as well as your option for a full-refund – will be forfeited and you will be charged a 30% restocking fee for the TOTAL amount of your order. Your order will then be unpackaged and returned to inventory. Forfeit orders must be placed again and wait time for your order will restart (based on current lead times) and you will not be given a credit for the amount spent on your forfeited order. Also, if ever a customer has a forfeit order on their account, they will no longer be able to take advantage of our deposit system and ALL FUTURE RACK ORDERS MUST BE PAID IN-FULL BEFORE rack order can be added to manufacturing queue.
| ADDITIONAL TERMS & CONDITIONS |
- Product delivery times are based upon current production capacities, raw material or component availability and inventory, and may need to be extended by Freedom Breeder as these conditions occur.
- Freedom Breeder reserves the right to change our prices at any time prior to a final sale due to the cost of raw materials and services. Once a sale is final on an agreed price between the customer and Freedom Breeder, the price may not be changed after the completion of the transaction.
- Our prices do not include freight shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice.
- Freedom Breeders terms and conditions may change at any time without notice.
- Export orders will be subject to other special charges and will require a broker PRIOR to placing your order – ALL taxes, customs and duty fees are the purchaser’s responsibility.
- The customer is responsible for paying all state and local taxes (if applicable), or for providing a valid sales tax exemption certificate. When placing an order the customer shall indicate which product(s) are exempt from any taxes.
- Freedom Breeder reserves the right to deny any changes to orders.
This Agreement and any disputes or controversies arising hereunder will be governed by and construed according to the internal laws of the State of California, United States of America, without regard to its
conflict of law principles.
Jurisdiction and venue with respect to any action, proceeding, or suit in connection with this agreement will reside in the courts of the State of California. The customer agrees to pay for all expenses (including attorney’s fees) incurred by Freedom Breeder in enforcing the obligations of company under this agreement
Please feel free to contact us at any time about something you may be interested in purchasing from us, shipping on a purchase you have made with us, or payment plans. We’d love to help you make the right rack choices for all of your current and future breeding goals. There’s nothing better than hearing positive feedback, it is highly appreciated
Freedom Breeder Staff