Thank you for considering purchasing our products! Before purchase, please be sure to review our Terms and Conditions below – as by making a purchase on our website, over-the-phone, or in person, you are agreeing to these terms and conditions.
Sections covered below:
- Final Invoicing
- Order Changes
- Receiving Shipments
- Returns & Cancellations
- Additional Terms & Conditions
| FINAL INVOICING
Once an order is completed, it is palletized and prepped for ship out. At this time, shipping will be quoted and added to the invoice to be sent to the customer for payment. This is known as a “final invoice.” Any remaining balance payment (including shipping) must be paid within 14 days of the “final invoice” being sent.
-It is the responsibility of the customer to monitor their email and pay any remaining balances on time for any pending invoices.
-If full remaining balance (including shipping) is not paid within 14 days, the order will be forfeit and the customer will be charged a 30% restocking fee from the total amount of the order (excluding shipping). Forfeit orders will then be unpackaged and returned to inventory. Customers will receive email warning and notification for any orders that have been forfeit.
-In the event an order is forfeit, any amount paid minus the 30% restocking fee, will be refunded to the customer’s original form of payment.
-In the event a customer still wants an order that has been forfeit, the order will need to be re-placed as a new order. Current lead times will apply to any re-placed orders after forfeit.
-Forfeit orders are not eligible to receive store credit for the amount forfeit.
-If a customer ever forfeits a rack order, they will no longer be able to take advantage of our deposit system and ANY future rack order must be paid in-full BEFORE said rack order will be added to manufacturing queue.
Any order changes to rack orders must be made within one week of the order being placed (due to issues with customers changing orders after they are already completed). Any order changes after one week, will NOT be approved. If an order contains any non-rack items that customer wishes to exchange or return, these items will need to be returned after receiving the order and once this has been approved by Freedom Breeder (at customers expense.)
-To help prevent delays, receiving of incorrect items, or needing to return/exchange items customers are expected to verify all rack order details before placing the order. Email invoices should also be verified by the customer before order is shipped.
-Size of order and complexity of changes (made within one week of order being placed) will cause varying delays of order completion – will be determined on an order-by-order basis.
-If a customer places multiple orders (separate order numbers) and wants to ship them together to save on shipping costs, combined orders must be placed consecutively, or within one week of one another. Orders placed later than a week will not be eligible for combined shipping.
-Any combined orders will have overall lead times adjusted to the “newest” order’s placement date. If customers wish to combine shipping multiple orders, they must notify Freedom Breeder immediately after placing the new order. Customers must include a note in the “order notes” section prior to check out, that you would like to combine shipping with a previous order and must include the corresponding order/invoice number or the orders may not be combined.
-Freedom Breeder reserves the right to deny any changes to orders.
This is done to keep our lead times shorter and to keep ordering experience fair for all customer who have been patiently waiting for their orders. Allowing customers to add entire levels/racks to an order would push back everyone else’s orders and increase lead times overall.
| RECEIVING SHIPMENTS
When any freight shipment is received it should be unwrapped and inspected before signing for the shipment. If a shipment is damaged, customers must notify the delivery driver, before signing, to make sure these damages are noted. If any major damages are found, such as: cracked or bent metal framing, the shipment should be refused. Please contact us immediately if there is any questions regarding shipment damages. Refund or replacement of any damaged rack system (or parts) during the transport will be at the discretion of Freedom Breeder.
-If any rack order that is damaged in-transit is neither refused nor inspected (and/or is not noted with the freight company) by the freight service, the customer forfeits their right to any claim for a refund or a replacement.
-Photographs of any and all damages must be taken and sent to Freedom Breeder immediately upon receiving the shipment, and all packaging must be retained as evidence until the necessary claims have been processed and resolved with the shipping company.
-Customers are responsible for any charges incurred for “additional” freight services. These charges may include, but are not limited to: fuel surcharges, lift-gate operations, storage fees or any other ancillary services offered by the freight service that were not requested at the time the shipment was booked.
-Do not make any alterations to your parts, racks, accessories, etc. without first reporting these items and including any photos of the damaged/incorrect/defective products. If any alterations are made PRIOR to contacting Freedom Breeder and sending any requested information/images replacements will not be approved and the customer will be held responsible for any replacements. (including shipping costs)
| RETURNS & CANCELATIONS
Rack orders are not eligible for return or refund, once the order has shipped. If a customer wishes to cancel a rack order it must be done prior to shipping. Cancelling a rack order will incur a 30% cancellation fee if cancelled after the cancellation grace period.
Cancellation grace period: 25% of currently posted lead times – as this is typically when manufacturing has begun (based on the date the order was placed). – i.e. If current lead times are 12 weeks: cancellation (without incurring cancellation fee) must be requested within 3 weeks. If current lead times are 6 weeks: cancellation (without incurring cancellation fee) must be requested within 1.5 weeks.
-The ONLY exception for refund or return of a rack order is if the order is “totaled” or completely destroyed beyond repair IN-TRANSIT or DURING DELIVERY (fault of the shipper or delivery person) and MUST be notated with the freight delivery driver and the delivery must be refused due to damage. Any “totaled” racks will not be replaced, repaired, or refunded if the damages occur after signing for the shipment and/or is not extensively documented with the delivery driver (including photos).
-If an order is placed for a rack(s) with 30% deposit and you wish to cancel your order (past the grace period), the deposit will take the place of the 30% restocking fee – as ALL DEPOSITS ARE NON-REFUNDABLE.
-Once any rack order has been shipped, the total price of the order is non-refundable.
-All sales are final on custom orders, no returns or cancellations will be allowed on custom orders. (Please note this is in reference to custom-made parts, rack specs, etc. This does not apply to our custom/mixed-level rack ordering.)
| ADDITIONAL TERMS & CONDITIONS
-Product lead times are based upon current production capacities, raw material or component availability and inventory, and may need to be extended by Freedom Breeder as these conditions occur. Any change in lead times will affect all orders in queue.
-Freedom Breeder reserves the right to change our prices at any time prior to a “final” sale due to the cost of raw materials and services. Sale is considered “final” once a minimum payment of 30% of total order has been paid. Individual parts price may not be changed after the transaction has been finalized.
-Our prices do not include freight shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice.
-Freedom Breeders Terms and Conditions may change at any time without notice.
-Export orders will be subject to other special charges and will require a broker PRIOR to placing your order – ALL taxes, customs and duty fees are the purchaser’s responsibility.
-The customer is responsible for paying all state and local taxes (if applicable), or for providing a valid sales tax exemption certificate. When placing an order the customer shall indicate which product(s) are exempt from any taxes.
This Agreement and any disputes or controversies arising hereunder will be governed by and construed according to the internal laws of the State of California, United States of America, without regard to its conflict of law principles.
Jurisdiction and venue with respect to any action, proceeding, or suit in connection with this agreement will reside in the courts of the State of California. The customer agrees to pay for all expenses (including attorney’s fees) incurred by Freedom Breeder in enforcing the obligations of company under this agreement.