By making a purchase (PHONE, WEB, EMAIL, ECT) with Freedom Breeder you are agreeing to the following terms and conditions:
If you are not completely satisfied with your purchase or if any item you receive is defective, you may return it unused and in its original packaging. Please contact us for instructions before returning any item back to Freedom Breeder. We WILL NOT accept returns on used items, items damaged by the recipient or items received after 48 hours. The customer is obligated to pay the return shipping charges. We will promptly refund the price of your purchase upon receiving the returned items if they meet all specifications for a return. The customer is obligated to pay all shipping and handling charges for returning any product(s).
If a shipment is damaged during transit, you MUST notify the representative of the shipping company before signing, or refuse it at the time of delivery. Photographs must be taken of any damages immediately upon receiving the shipment, and all packaging must be retained as evidence until the necessary claims have been processed and resolved with the shipping company. Refund or replacement of any rack system damaged during the transport will be at the discretion of Freedom Breeder. If any product is damaged in transit and is neither refused nor inspected (and processed) by a representative of the freight service, the customer forfeits their right to any claim for a refund or a replacement.
Any charges incurred for “additional” freight services must be paid by the customer.
These charges may or may not include but are not limited to: fuel surcharges, lift-gate operations, or any other ancillary services offered by the freight service that were not requested at the time the shipment was booked.
If you need to cancel your order it must be done prior to shipping. If the order is not canceled within 24 hours there will be a 30% restocking fee. There is a 30% restocking fee for all completed orders returned or canceled after 24 hours. Once your order has been shipped, the total price of the order is non-refundable unless: 1.) Your order arrives damaged and/or 2.) The customer receives a shipment that does not contain the correct items that were ordered. If your order does arrive with any damages please contact us IMMEDIATELY. All sales are final on custom orders, no returns or cancellations will be allowed on custom orders. All deposits are Non-Refundable. (unless the order is damaged in transit. See paragraph above about damages incurred by the shipping company).
Once your order is complete and shipping total has been send (via email invoice) or have a pending balance on your order, if payment is not sent and we cannot get in contact with you within 30 days of order completion (via the email or phone number provided), you will forfeit your order as well as your option for a full-refund. You will be charged a 30% restocking fee for the total amount of the order. Your order will then be unpackaged and returned to inventory. Order must be placed again and wait time for your order will restart (based on current lead times) and you will not be given a credit for the amount spent on your forfeited order. Also, if you ever have a forfeit order on your account you will no longer be able to take advantage of our deposit system and all future rack orders MUST be paid IN-FULL prior to manufacturing.
Product delivery times are based upon current production capacities, raw material or component availability and inventory, and may need to be extended by Freedom Breeder as these conditions occur.
Freedom Breeder reserves the right to change our prices at any time prior to a final sale due to the cost of raw materials and services. Once a sale is final on an agreed price between the customer and Freedom Breeder, the price may not be changed after the completion of the transaction.
Our prices do not include freight shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice.
Freedom Breeders terms and conditions may change at any time without notice.
Export orders may be subject to other special charges.
All taxes, customs and duty fees are the purchaser’s responsibility.
The customer is responsible for paying all state and local taxes (if applicable), or for providing a valid sales tax exemption certificate. When placing an order the customer shall indicate which product(s) are exempt from any taxes.
Freedom Breeder reserves the right to deny any changes to orders.
This Agreement and any disputes or controversies arising hereunder will be governed by and construed according to the internal laws of the State of California, United States of America, without regard to its
conflict of law principles.
Jurisdiction and venue with respect to any action, proceeding, or suit in connection with this agreement will reside in the courts of the State of California. The customer agrees to pay for all expenses (including attorney’s fees) incurred by Freedom Breeder in enforcing the obligations of company under this agreement.
FOR BALL PYTHONS
You will receive a care sheet with your animal, if you don’t please call.
We guarantee our animals to be in perfect health upon arrival. Our prices are subject to change without notice only exceptions are for animals we have received a deposit. We guarantee the animal purchased from us is pest-free, 100% genetics stated, sex, feeding and free of any defects/kinks. One Week Health Guarantee.
We will not ship your Ball Python until we confirm the order & shipping address with you and confirm that you will have someone at the address provided to receive your Ball Python.
We only ship Monday – Wednesday via FedEx, unless customer chooses to accept responsibility of shipment and fees, we can ship Thursday or Friday. If you choose to pick them up from a FedEx hub, you must do so within two hours or guarantees are nullified. If the incorrect shipping information is provided, guarantees are nullified. Shipping will only proceed during proper weather.
If your Ball Python is DOA, you must notify us within two hours upon receiving your Ball Python. The time will be determined by the receipt time FedEx provides online of the delivery. An email or text message with a photo of the exact Ball Python must be received by Jimmy (whom conducts our Ball Python Sales) within the notify time frame or all guarantees are nullified.
We hold a Master Cities and can ship overseas. Minimum order is $3500, there will be fees depending on location. If you have any questions on international orders, please contact us for more details.
Payment Plans are available on purchases of $500 or more. The minimum deposit is 25% and the order must be paid in full within 4 weeks. All deposits are non-refundable however are transferable to another Ball Python we have up for sale.
Payment must be received in full before shipment or delivery of any animals. We accept the following forms of payment: Credit Cards, PayPal, personal checks, wire transfers, money orders, or Bank Transfer. Checks must be cleared before animals are shipped. Please make checks out to Freedom Breeder.
Any order changes must be made before payment has been made. Any changes/additions made to rack orders AFTER payment has been made (including, but not limited to: adding additional racks, levels, changing rack models, etc.) WILL require pushing back your order completion date and will require a $100.00/per rack (service fee) to process these changes. Size of order and complexity of changes will have varying delays on an order-by-order basis, so please be sure you have confirmed your order configuration. This is done to keep our lead times down and fair for everyone who has been patiently waiting for their orders. Allowing customers to add entire levels/racks to an order would push back EVERYONE else’s orders. If you have multiple orders and would like them to be shipped at the same time to save on shipping costs, combining said order to be completed at the same time WILL require start-to-completion to be based on the most recent order.
Freedom Breeder does not accept returns on live animal purchases unless the Ball Python was DOA or violated our animal guarantee.
Please feel free to contact us at any time about something you may be interested in purchasing from us, shipping on a purchase you have made with us, or payment plans. We also answer Text Messaging. We’d love to help you set your breeding goals, create a successful business plan and prepare you to house all of the snakes you wish to acquire. There’s nothing better than hearing positive feedback, it is highly appreciated
Freedom Breeder Staff