Our refund and return policy (for non-rack orders. Please see Rack Terms & Conditions page for refunds/returns regarding rack orders.) is up to 30 days from receiving your item, if it has been more than 30 days since receiving your items, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as heat tape, wiring, and used items cannot be returned.
To start a return, please email us with your invoice number and explain what product(s) and reason you wish to return/refund your order.
Please do not send your purchase back without getting approval for return, as your return may not be approved and you will be responsible for paying shipping to have the item(s) returned to you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. You must notify us via email of any damaged or defective items IMMEDIATELY. We allow up to 14 days (from receiving date) to report any damaged, defective, missing, or incorrect items. When sending email please include photos of your invoice, any damaged/defective product(s), AND PHOTOS OF SHIPPING BOXES. Replacements WILL NOT be approved and will need to be repurchased (including shipping) if ALL of the aforementioned items are not included. PLEASE DO NOT THROW OUT SHIPPING BOXES UNTIL REPLACEMENT APPROVAL HAS BEEN RECEIVED.
If any items need to be returned (for incorrect items received ONLY) we will provide you a return label for these items. If shipping boxes are thrown out you will need to purchase boxes to return these items.
To return your product, you should mail your product to:
2306 South Daubenberger Rd.
Turlock, CA 95380
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at for questions related to refunds and returns.