Refund and Returns Policy

Overview

Our refund and return policy (for non-rack orders. Please see Rack Terms & Conditions page for refunds/returns regarding rack orders.) allows up to 30 days from receiving your item. If it has been more than 30 days since receiving your items, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged, and must retain the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as heat tape, wiring, and used items cannot be returned.
Do NOT throw out shipping boxes until you have thoroughly inspected, and are happy with your order – as these may be needed to ship any return items and/or photos of the boxes will be REQUIRED for damage replacement approval. If shipping boxes are disposed of your order will no longer qualify for any damage replacements/refund.

Return Instructions

To start a return, please email us with your invoice number and explain what product(s) and reason you wish to return/refund your order. PLEASE NOTE: ALL refunds or returns MUST be reported via email (within 30 days of receiving your order) as these are used to reference past orders/returns from our customers. Once approved for return, items will need to be shipped back to us (return address will be provided upon approval) Customers are responsible for any return shipping costs and will not be reimbursed when return items are refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Refunds cannot be sent using a different payment method than what was originally used to purchase.

Please note: Refund processing can take 3-5 business days to reflect in your account depending on your bank and original form of payment.

Damaged/Defective/Incorrect Products

We only replace items if they are defective or damaged. You must notify us via email of any damaged or defective items IMMEDIATELY. We allow up to 14 days (from receiving date) to report any damaged, defective, missing, or incorrect items. Any requests for replacements received AFTER this will NOT be approved.

When sending email (reporting any damaged/missing products) ALL of the following items/info are REQUIRED for an exchange/refund to be approved:

Full photos of any damaged/incorrect items. Detailed photos (close-up) of the damages can also be included.
Full photos of shipping boxes. As these are REQUIRED by FedEx for any damage claims, if boxes were disposed of, NO REFUND, CREDIT, or EXCHANGE will be offered.
Please also include your invoice number in this email so we can more quickly locate your order.

Replacements WILL NOT be approved and will need to be repurchased (including shipping) if ALL of the aforementioned items are not sent.

If any items need to be returned (for incorrect/defective items ONLY) we will provide you a return label for these items. If shipping boxes are thrown out you will need to purchase boxes to return these items.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then, attempt to contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Return Address

To return your product, you should mail your product to:

Freedom Breeder Returns

2306 South Daubenberger Rd.

Turlock, CA 95380

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.